Frequently Asked Questions

What is the delivery time for my order?

When you order from Maeve's Boutique, our delivery timeline might be slightly different than what you are used to. Because our products are shipped directly from our suppliers, we are able to save significantly on storage and transportation costs. This allows us to offer you the best possible prices on our collections.

The average delivery time is 5 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven't received my order yet?

Due to the incredibly high demand for our products, your package might arrive slightly later than expected. We sincerely appreciate your patience and understanding. If your estimated delivery window has passed and you still haven't received anything, please send an email to info@maevesboutique.com. We will immediately investigate the status of your package for you.

I want to exchange or return my order, how do I do this?

To initiate a return, simply contact our customer support team at info@maevesboutique.com. Please include your full name, your order number (e.g., #1001) from your confirmation email, and the reason for your return. We will then provide you with the return address and confirm your request. Once confirmed, you can ship the product back to us using a carrier of your choice.

What are the return costs?

Unfortunately, return shipping is at your own expense. The exact costs will depend on the carrier you choose. Please consult the website of your preferred shipping carrier for more details on their current rates.

What are the conditions for returning my product(s)?

We maintain a strict 30-day return policy, which begins the day you officially receive your item. To qualify for a refund, your return must meet the following conditions:

• The 30-day return window has not expired.

• The product is in its original packaging with all original labels and tags still attached.

• The product is completely unused, unwashed, and in new condition.

Which payment methods do you accept?

We accept payments via Visa, Mastercard, American Express, Apple Pay, and PayPal. If you are unsure whether your specific payment method is supported, simply proceed through the checkout steps to view all available local payment options.

All transactions are processed through secure and encrypted payment gateways and are 100% safe.

What if I didn't receive a confirmation email for my order?

That is definitely not supposed to happen! Please send an email with your full name and the email address used to place the order to info@maevesboutique.com. Our team will look it up right away and assist you further.

Can I cancel my order?

Do you need to cancel your order for any reason? Please send an email to info@maevesboutique.com as quickly as possible. Be sure to include your name, your order number (e.g., #1001), and the reason why you would like to cancel your order.